• Someone in my chat room created a username similar to my username and disguised as me. How can I block this cloner?
• Someone in my chat room kept sending disruptive/offensive messages. How can I block them?
• Why am I being blocked from sending messages in Chat Hour chat rooms?
• My chat room is so slow today. What can I do to make it faster?
• I saw the message "you can't log in as multiple users." What does this mean?
• Can you resend my verification code to me?
• How can I delete or change my photo in my profile?
• Someone created a Chat Hour account with my email address without my permission. How can I cancel my account?
• I don't want to use Chat Hour anymore. How can I delete my account?
• What plug-in do I need to install to use Chat Hour chat rooms? Where can I download it?
• I'm new to Chat Hour. I want to chat but I can't create a new account. What should I do?
• I saw the message "UNABLE TO CONNECT" on my chat screen. How can I fix this problem?
• I've been using Chat Hour chat rooms for a while. Suddenly, the chat rooms stopped functioning. What should I do?
• How much does it cost to use Chat Hour?
• Does Chat Hour sell or rent my email address to third parties? Where can I can find Chat Hour's privacy policies?
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| Q: Someone in my chat room created a username similar to my username and disguised as me. How can I block this cloner? |
| You can ban the cloner here. The user you want to ban for this reason will be blocked immediately after submitting the report if his/her username is similar to yours. |
| Q: Someone in my chat room kept sending disruptive/offensive messages. How can I block them? |
| You can block a disruptive member by clicking the username you want to block on the chat message screen to view his/her profile, then clicking the stop sign button at the bottom left corner of the profile. You can also cast a vote to completely kick out a chat member by submitting a report here. |
| Q: Why am I being blocked from sending messages in Chat Hour chat rooms? |
| You could be blocked from Chat Hour if you sent disruptive messages in our chat rooms or tried to disguise as someone else by creating a similar username (cloning a username). Unfortunately, you can also be blocked by accident if you share the same computer or the same network as a blocked member. Our block is usually temporary. Your block duration depends on the rules being violated and frequency of violations in your network. If you didn't violate any rules of Chat Hour but you got blocked permanently, we recommend you switch to a private computer with its own private internet connection with Static IP option. Please contact your internet service provider for more details. |
| Q: My chat room is so slow today. What can I do to make it faster? |
| This problem normally happens when you download or upload files on the internet while you are using our chat. Having multiple Chat Hour chat rooms open at the same time can also slow down your connection to our site. |
| Q: I saw the message "you can't log in as multiple users." What does this mean? |
You are allowed to log in as one person at a time. To fix this problem, please close all your browsers and open only one chat window. You could also get this problem if you disabled your cookie. To enable your cookie, please follow these steps:
For Microsoft Internet Explorer users:
• Click "Tools" on the menu bar
• Select "Internet Options"
• Click Privacy tab
• Change your privacy slider to Medium
• Close your browser and reopen our chat screen
For Mozilla FireFox users:
• Click "Tools" on the menu bar
• Select "Options"
• Click the + sign in front of Cookies to expand the section (if it is not already expanded)
• Make sure the check box in front of "Allow sites to set cookies" is checked
• Close your browser and reopen our chat screen
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| Q: Can you resend my verification code to me? |
| You can get your verification code by going to http://www.chathour.com/ and click the "FORGOT PASSWORD?" button to enter your email address or your username. Your verification code will be sent to you along with your password. Please make sure your mailbox is not full and your verification code email is not stuck in your junk/bulk/spam folders. |
| Q: How can I delete or change my photo in my profile? |
| To delete a photo from your profile, please log in, click "WHO'S ONLINE?" button, and click your username to see your profile. Then, click the "X" button at the top right corner of your photo to delete it. To change a photo, you must delete the existing photo before uploading a new one. |
| Q: Someone created a Chat Hour account with my email address without my permission. How can I cancel my account? |
| The best way to solve this problem is to change your password. Noone can use your account if they don't have your password. You can do this by going to http://www.chathour.com, click "FORGOT PASSWORD" and enter your email address. After submitting, you will receive your password in an email. You can now go back to http://www.chathour.com again and log in with your email address and the password you received. After logging in, click "MENU" then click "EDIT PROFILE" and update your password. After changing your password, noone can log in as you or create a new account with your email address again. Alternatively, you can delete your account by clicking here. |
| Q: I don't want to use Chat Hour anymore. How can I delete my account? |
| You don't have to delete your account. If your account is inactive for a long time, we will delete your account for you. To delete your account immediately, please click here. |
| Q: What plug-in do I need to install to use Chat Hour chat rooms? Where can I download it? |
| To use Chat Hour, you need the latest version of Flash Player. You can download it here for FREE. |
| Q: I'm new to Chat Hour. I want to chat but I can't create a new account. What should I do? |
| Usually, new members have this problem because they don't have the latest version of flash player plug-in. Click here to see how to download it. |
| Q: I saw the message "UNABLE TO CONNECT" on my chat screen. How can I fix this problem? |
| First, try closing your browser completely and reopening it. If it doesn't fix the problem, please send us an email here. |
| Q: I've been using Chat Hour chat rooms for a while. Suddenly, the chat rooms stopped functioning. What should I do? |
Please make sure you have the latest version of flash player plug-in. To download the latest version of Flash Player, please go to http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash
If you already have it, please try cleaning out your cache files. Here are the instructions for cleaning out your cache files:
For Microsoft Internet Explorer 6 users:
• Click "Tools" on the menu bar
• Select "Internet Options"
• Under Temporary Internet Files, click "Delete Files.."
• Check "Delete all offline content" then click "OK"
For Mozilla FireFox users:
• Click "Tools" on the menu bar
• Select "Options"
• Click "Privacy" (the lock icon)
• Click the "Clear" button next to "Cache"
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| Q: How much does it cost to use Chat Hour? |
| Chat Hour is totally FREE of charge. |
| Q: Does Chat Hour sell or rent my email address to third parties? Where can I can find Chat Hour's privacy policies? |
No. We don't sell or rent your email addresses to third parties. To make sure noone can get your email address, please log in, click "MENU" then click "EDIT PROFILE." Please make sure the "hide email" checkbox is checked to make sure your email address is private. You can read more about our privacy policies here.
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